This Privacy Policy outlines the methods by which HandwrittenSign (referred to as the “Site” or “we”) gathers, utilizes, and reveals your Personal Information during your visit or purchase on the Site.

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Upon your visit to the Site, we gather specific details regarding your device, your engagement with the Site, and the necessary information for processing your transactions. If you reach out to us for customer assistance, we may also gather additional information. In this Privacy Policy, we define any data that can uniquely identify an individual (including the details listed below) as “Personal Information”. Refer to the list below for a comprehensive understanding of the Personal Information we collect and the reasons behind it.

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Device information

• Examples of Personal Information collected: the version of web browser, IP address, time zone, cookie information, websites or products viewed, search terms used, and interactions with the Site.

• Collection purpose: to ensure accurate loading of the Site for users and to analyze Site usage for optimization purposes.

• Collection source: Automatically collected through the use of cookies, log files, web beacons, tags, or pixels when accessing the Site.

• Disclosure for business purposes: Shared with our processor Shopify and Payment System providers such as Paypal / Stripe.

• Order information

• Examples of personal information collected are name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Collection purpose: to fulfill our contractual obligations by providing products or services, processing payment information, arranging shipping, generating invoices and order confirmations, communicating with customers, screening orders for potential risks or fraud, and providing information or advertising related to our products or services based on customer preferences.

• Collection source: Provided directly by customers.

• Disclosure for business purposes: Shared with our processor Shopify.

• Customer support information

• Examples of personal information collected are email, name, and order number.

• The purpose of the collection is to offer customer support services.

• Collection source: Provided directly by customers.

 

Minors

 

The Site is designed for individuals who are 18 years of age or older. We do not knowingly gather Personal Information from minors. If you are a parent or guardian and suspect that your child has shared Personal Information with us, please reach out to us at the provided address to request its removal..

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Sharing Personal Information

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The Site is designed for individuals who are 18 years of age or older. We do not knowingly gather Personal Information from minors. If you are a parent or guardian and suspect that your child has shared Personal Information with us, please reach out to us at the provided address to request its removal.

 

Behavioural Advertising

As previously mentioned, we utilize your Personal Information to deliver targeted advertisements or marketing communications that we believe may be of interest to you.

For instance:We employ Google Analytics to gain insights into how our customers utilize the Site. Further details on how Google handles your Personal Information can be found here: https://policies.google.com/privacy?hl=en. If desired, you can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We disclose information regarding your Site usage, purchases, and interaction with our advertisements on other platforms to our advertising partners. Some of this data is collected and shared directly with our advertising partners, and in certain cases, through the use of cookies or similar technologies (subject to your consent, depending on your location)

We utilize Facebook Pixel to better understand how our customers interact with the Site.

For additional information on targeted advertising, please refer to the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

• To opt out of targeted advertising, you can visit the following links:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

• GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads.

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Furthermore, you have the option to decline certain services by accessing the opt-out portal of the Digital Advertising Alliance at: http://optout.aboutads.info/.

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Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

In accordance with the General Data Protection Regulation ("GDPR"), if you reside in the European Economic Area ("EEA"), we handle your personal data based on the following legal grounds:

1. Your consent;
2. The execution of the contract between you and the Site;
3. Compliance with our legal obligations;
4. To safeguard your vital interests;
5. To carry out a task in the public interest;
6. For our legitimate interests, provided they do not override your fundamental rights and freedoms.

 

Data Retention
Upon placing an order on the Site, we will retain your Personal Information for our records unless you request us to delete this data. For more details regarding your right to erasure, please refer to the 'Your rights' section below.

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Automatic decision-making

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We do not utilize fully automated decision-making processes that have a legal or otherwise significant impact on customers' data.

Our processor Shopify employs restricted automated decision-making to combat fraud, which does not have a legal or otherwise significant impact on individuals.

Services involving automated decision-making elements consist of:

• Temporary denylist of IP addresses linked to multiple failed transactions, lasting for a few hours.

• Temporary denylist of credit cards linked to denylisted IP addresses, lasting for a few days.

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GDPR

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If you reside in the EEA, you are entitled to request access to your Personal Information, transfer it to another service, and request corrections, updates, or erasure of your Personal Information. To exercise these rights, kindly reach out to us using the contact details provided below.

Your Personal Information will undergo initial processing in Ireland before being transferred outside of Europe for storage and additional processing, such as in Canada and the United States. For detailed information on GDPR compliance regarding data transfers, 

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CCPA

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If you reside in California, you are entitled to access the Personal Information we have on file about you (referred to as the ‘Right to Know’), to transfer it to a different service, and to request corrections, updates, or deletion of your Personal Information. To exercise these rights, kindly reach out to us using the contact details provided. Should you wish to appoint an authorized representative to make these requests on your behalf, please get in touch with us at the address listed below

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Cookies

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A cookie is a small piece of data that is stored on your computer or device when you visit our website. We utilize various types of cookies, such as functional, performance, advertising, and social media or content cookies. These cookies enhance your browsing experience by enabling the website to remember your preferences and actions (such as login details and region selection). As a result, you do not have to repeatedly enter this information every time you visit the site or navigate between pages. Cookies also help us gather insights on how users interact with the website, indicating whether they are new visitors or returning users.

We use the following cookies to optimize your experience on our Site and to provide our services.

 

The duration for which a cookie remains on your computer or mobile device depends on whether it is classified as a "persistent" or "session" cookie. Session cookies are active until you stop browsing, while persistent cookies last until they expire or are manually deleted. The majority of the cookies we utilize are persistent and have an expiration period ranging from 30 minutes to two years after they are downloaded onto your device.

There are various ways to control and manage cookies. However, it is important to note that removing or blocking cookies can hurt your user experience, and certain parts of our website may no longer be fully accessible.

Although most browsers automatically accept cookies, you have the option to choose whether or not to accept them through your browser controls. These controls are typically located in the "Tools" or "Preferences" menu of your browser. If you require further guidance on modifying your browser settings, blocking, managing, or filtering cookies, you can refer to your browser's help file or visit websites like www.allaboutcookies.org.

Furthermore, please be aware that blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners. To exercise your rights or opt out of specific uses of your information by these parties, please follow the instructions provided in the "Behavioural Advertising" section mentioned above.

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Do Not Track:
It is important to note that we do not alter our data collection and usage practices in response to "Do Not Track" signals from your browser. This is due to the lack of consistent industry understanding on how to interpret and respond to such signals.

Changes:
We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact:
If you require further information about our privacy practices, have any questions, or wish to file a complaint, please contact us via email at handwrittensign@gmail.com.

 

Last updated: 15 Jun 2023

 

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